Privacy policy

1. Controller

PH Hammaslaite Oy (Business ID 3643428-1)
Domicile: Helsinki, Finland
Email: info@phhammaslaite.fi
Phone: 020 127 7720 (+358 20 127 7720)

2. What data we collect

Through the contact forms on this website we collect the information you provide: name, phone number, email address, the name of the clinic or laboratory, town, device details and the content of your message. During a customer relationship we also process information relating to service work, agreements and invoicing.

The web server may store technical log data such as the IP address, browser details and the time of the visit. This data is used to keep the site running and to maintain information security.

3. Sources of data

We receive the data from you when you contact us using the form, by email or by telephone, and during the customer relationship. For business customers we may check basic company details from public registers such as the Finnish Business Information System.

4. Purpose and legal basis

We use the data to respond to your enquiry, to prepare and carry out service work and service agreements, to manage the customer relationship and for invoicing.

The legal basis for processing is the preparation and performance of a contract, compliance with legal obligations such as accounting requirements, and the legitimate interest of the controller in managing the customer relationship. Where processing is based on your consent, you may withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before it.

5. Recipients and processors

Data is processed on our behalf by service providers relating to website hosting, email, backups and spam protection. They process the data only on our behalf and according to our instructions. We do not sell or rent data to third parties. Data may be disclosed to authorities where required by law.

6. Transfers outside the EU and EEA

We primarily use services in which data is processed within the EU or the EEA. If a service provider processes data outside the EU and EEA, the transfer follows the safeguards required by the General Data Protection Regulation, such as the European Commission’s standard contractual clauses.

7. Retention periods

Data relating to enquiries is retained for as long as handling the matter requires. If an enquiry does not lead to a customer relationship, the data is deleted within a reasonable time after the matter has been dealt with.

Data relating to a customer relationship is retained for the duration of the relationship and afterwards for as long as is necessary for service history, warranties or possible claims. Accounting material such as invoices is retained for the period required by the Finnish Accounting Act.

8. Cookies

The site uses only cookies and similar technologies that are necessary for its operation, for example for the contact forms and spam protection. The site does not use analytics or marketing cookies. If this changes, we will update this policy and ask for your consent where required.

9. Data security

Data is processed in systems protected by user accounts and passwords. Access is limited to those who need the data in their work. The connection to the website and its forms is encrypted.

10. Your rights

You have the right to:

• access the data stored about you
• request correction of inaccurate data or erasure of data
• request restriction of processing or object to processing
• receive the data you have provided in a machine-readable format and transfer it to another system, where processing is based on a contract or on consent
• withdraw your consent where processing is based on consent
• lodge a complaint with a supervisory authority. In Finland the supervisory authority is the Office of the Data Protection Ombudsman: tietosuoja.fi.

11. Contact in data protection matters

You can send data protection requests and questions to info@phhammaslaite.fi or call 020 127 7720. We respond to requests within the time required by data protection legislation.