Service agreement
Fewer surprises, more uptime
Regular scheduled maintenance helps keep equipment in working order and reduces the risk of unexpected interruptions.
Why scheduled maintenance pays off
A breakdown mid-day affects the whole clinic
When an important device breaks down in the middle of the day, the cost is not only the repair invoice. It also includes cancelled appointments, rescheduling and staff waiting.
Not all faults appear without warning. A worn seal, a dirty filter, a loose bearing or a clogging suction line can often be spotted during scheduled maintenance before an actual breakdown.
The aim of scheduled maintenance is to find developing faults in time and to plan repairs in a controlled way.
Without regular maintenance
- A fault is often noticed only when the device misbehaves or stops.
- Service has to be arranged in a hurry.
- A worn part may damage other parts as well.
- There may be no consistent service history for the equipment.
With a service agreement
- Equipment is inspected on an agreed schedule.
- Visits can be timed to suit the working day of the clinic or laboratory.
- Agreement customers receive a 10 % discount on service work.
- Wearing parts can be replaced before they fail.
- A service report is produced after every visit.
- Repairs for agreement customers follow the agreed terms and priority level.
What is included
What the service agreement covers
Regular service visits
Maintenance is carried out on an agreed schedule. We aim to choose a time that disturbs your work as little as possible.
Condition inspection
To the agreed extent, we check wearing parts, seals, filters, hoses, bearings, pressures and key functions.
Preventive recommendations
We report the wear we find and recommend the necessary measures before an actual breakdown.
A service report after every visit
You receive a written summary of the work done, the condition of the equipment and anything to keep an eye on. The report can also be used for your quality records.
Phone support
Agreement customers can call for advice on using the equipment and on fault situations.
Agreed prices and procedures
Agreement customers receive a 10 % discount. The agreement sets out service prices, work outside the agreement and how urgent situations are handled.
Who it suits
Who the agreement is for
A single-room practice
With no spare equipment, a single breakdown can stop the whole day. Regular maintenance helps reduce that risk.
A multi-room clinic
With a lot of equipment, keeping track of service needs takes time. The agreement brings the schedules and service history together.
A dental laboratory
Calibration and upkeep of furnaces and milling machines support consistent quality and reduce interruptions in production.
A veterinary clinic
The agreement brings the equipment of a veterinary clinic into regular follow-up.
Pricing and next steps
The agreement is built around your equipment
The hourly rate for service work is €75 / h, and agreement customers receive a 10 % discount on it. The price of the agreement depends on the number of devices, their age, how heavily they are used, the location and the agreed service interval. You receive a written proposal before you decide.
This is how we proceed:
1
Survey
We go through your equipment, its age, use and service history.
2
Proposal
You receive a proposal covering service intervals, the content of the agreement and the price.
3
Decision
You review the proposal in your own time. The proposal does not commit you to an agreement.
Answers
Frequently asked questions
Still wondering about something? Call us and we will go through it together.
We are a small practice. Is a service agreement worth it for us?
It can be particularly useful when there is no spare equipment and a single breakdown stops the work. Based on the survey we can assess whether an agreement makes sense for you.
Our equipment is old. Can it still be covered?
Often it can. We assess the condition of the equipment during the survey. If repairing a particular device no longer makes sense, we will say so directly.
We already have an agreement with the manufacturer.
A manufacturer’s agreement may only cover one brand or one group of devices. We can survey what is left outside that cover.
How long is the agreement period?
The agreement period and the terms of notice are agreed in writing before the agreement is signed.
What if a device breaks down between service visits?
Get in touch right away. A service agreement does not remove every fault, but the agreement can set out how urgent situations are handled and at what price.
Can we start with a single service visit?
Yes. You can order a single service visit first and discuss an agreement later.
Next step
Let us start with a survey of your equipment
We go through the equipment and its service needs. You get a proposal on what is worth servicing now, what to keep an eye on and when replacing a device is worth considering.
Mon–Sat 8–20 · Sun 10–16 for urgent cases